SOURCE: Market Metrix Meeting & Event Satisfaction Improves at Casinos; Outrigger Hotels and Resorts Shine, Outpace Luxury Hotels SAN RAFAEL, CA–(Marketwire – November 23, 2010) – Meetings and events are critical to many hotels and vital to the casino industry. So keeping these guests delighted is crucial, especially for the struggling casino industry. While meeting and event satisfaction with all hotels improved slightly (+.4 to 82.1), meeting and event satisfaction at casinos improved significantly (+2.4 to 83.0) in the third quarter. The top scoring brands among all casinos for meeting and event satisfaction were Mohegan Sun (90.2), Treasure Island (89.3), and Bellagio (86.4). Meeting and event customers at casinos were especially pleased with the improved food and beverages served at their events (+4.4 to 84.5), which is a key driver of repeat business for this segment. Across the hospitality industry, Outrigger Hotels & Resorts, British Airways and Enterprise ranked number one in hotel, airline and rental car industry customer satisfaction, respectively for the third quarter.