Broomfield, CO Hotel Is Ranked Top Renaissance Hotel for Event Satisfaction

SOURCE: Marriott

Customer Service a Lifestyle for Experienced Hotel Staff

BROOMFIELD, CO–(Marketwire – August 3, 2010) –  Customer satisfaction is a lifestyle for employees and staff at the Renaissance Boulder FlatIron Hotel in Broomfield, CO where the Event Management Team has again been recognized for exceptional service as the hotel once more was named the top Renaissance hotel in North America for Event Satisfaction Scores after the first half of 2010.

“This is an outstanding achievement that our team deserves,” said General Manager Dave Kennedy. “Customer satisfaction and feedback are discussed daily within our hotel and this shows that we are doing the right things for our customers.”

The Renaissance Boulder FlatIron Hotel also finished at the top of the Renaissance brand hotels in North America for Event Satisfaction Scores in 2009 after hosting over 200 events. Distinctly recognized as exceptional among Boulder wedding planners for its elegant wedding receptions, the hotel also sets the standard in hosting association meetings, conventions, corporate board meetings and catered events. Following each social or business function, the Renaissance brand conducts a survey of clients to determine the quality of customer service with questions directed to overall satisfaction, quality of food and services, planning assistance, billing and facility. As a result of achievement in 2009, the Renaissance Hotel brand recognized the Sales and Event Team at the Renaissance Boulder FlatIron as the Event Management Team of the Year globally.

Continuing its pace as the No. 1 Renaissance Hotel in North America for Event Satisfaction Scores, the Renaissance is staffed with professional event and wedding planners in Boulder to assist clients in creating flawless events. With 6,300 square feet of event space, the hotel offers unsurpassed service and meticulous accommodations with a seating capacity of 300 in the FlatIron Ballroom and six breakout rooms for meetings and events. Wired and wireless high-speed Internet access is provided in meeting rooms and creative catering services and skilled support personnel are provided to assist clients with Boulder wedding planning and event management. Event guests at the Renaissance Boulder FlatIron Hotel enjoy opulent amenities and impeccable accommodations that include plush bedding ensembles with pillow-top mattresses, down comforters and cotton-rich linens. The hotel’s convenient location in the Interlocken Business Park on US-36 makes it a perfect destination for both business and social gatherings.

About the Renaissance Boulder FlatIron Hotel
The Renaissance Boulder FlatIron Hotel provides guests with unsurpassed service and luxury hotel suite accommodations. In addition to event services, the hotel offers guests an indoor swimming pool, whirlpool and on-site fitness center as everyday amenities. Hotel suites include complimentary guest robes, cable/satellite service, premium movie channels and pay-per-view movies along with a mini-refrigerator, coffee maker and tea service. Room service is also provided 24 hours a day.

Visit Marriott International, Inc. (NYSE: MAR) for company information.


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